Odoo Helpdesk Course by WizAsia: Streamline Customer Support
The Odoo Helpdesk Course by WizAsia is designed to help businesses deliver fast, efficient, and professional customer support. This hands-on training guides you through setting up helpdesk teams, managing ticketing workflows, configuring SLA (Service Level Agreements), and automating support processes.
Learn how to use Odoo Helpdesk to its fullest—track customer issues, integrate live chat, and customize workflows for a responsive support experience. Explore reporting and performance tools that provide insights into support efficiency and customer satisfaction.
Whether you're a customer service professional, a business owner, or an Odoo ERP user, this course provides practical skills to enhance your support system and boost your team's productivity.
Responsible | Samiya Tabasum |
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Last Update | 09/02/2025 |
Completion Time | 1 hour 24 minutes |
Members | 2 |
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Overview7Lessons · 44 mins
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Preview 10 xp
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Helpdesk Teams | Odoo Helpdesk10 xp
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Website & Email Tickets | Odoo Helpdesk10 xp
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Service Level Agreements (SLAs) | Odoo Helpdesk10 xp
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Helpdesk Stages | Odoo Helpdesk10 xp
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Helpdesk Tickets | Odoo Helpdesk10 xp
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How to Receive Tickets | Odoo Helpdesk10 xp
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Advanced5Lessons · 40 mins
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Customer Ratings | Odoo Helpdesk10 xp
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After-Sales Features | Odoo Helpdesk10 xp
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Track & Bill Time | Odoo Helpdesk10 xp
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Help Center | Odoo Helpdesk10 xp
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Helpdesk Reporting | Odoo Helpdesk10 xp
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How-To Guides6Lessons ·
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How to create a helpdesk ticket
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How to create a helpdesk team
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How to configure helpdesk stages
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How to manage your helpdesk tickets
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How to receive tickets via email alias
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How to set up your SLA policies
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