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How-To Guides
Helpdesk Overview | Odoo Helpdesk
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1.
What is the primary function of the Helpdesk app in Odoo?
2.
In Odoo Helpdesk, what view is used to track support tickets and their progress?
3.
What happens when the "Folded in Kanban" option is enabled for a stage?
4.
Which feature allows Odoo to send automatic emails or SMS messages when a ticket reaches a specific stage?
5.
What are the two options for distributing workload when enabling automatic ticket assignment in Odoo Helpdesk?