Deliver Exceptional Customer Support with Odoo Help Desk Software
Odoo’s help desk software allows your team to manage and resolve customer issues efficiently. Automate ticket workflows, integrate live chat, and provide support through a customizable knowledge base.
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Track, Prioritize & Resolve with a Powerful Ticketing System
Organize your tickets the way you want with the amazing kanban view.
Track, prioritize, and resolve customer tickets using our ticketing system. Customize your service level agreements (SLA) to ensure timely responses and actions for every ticket. Get real-time updates and manage your support team’s workload efficiently. Escalate tickets with a single click and invite experts for collaborative resolutions.
Live Chat Integration Across Multi-Channels
Engage with your customers instantly using the live chat integration. Communicate through various channels, including email, chat, and web forms, for efficient support.
Website Form
Qualify your customers queries with a customizable website form.
New incoming emails create tickets automatically.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
Maximize Productivity with Automated Help Desk
SLAs, Automation, Templates, and Canned Responses.
- Create your SLA rules and let Odoo take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
- Use canned responses in live chat for instant answers.
Empower Customers with a Self-Service Portal
Built-in customer knowledge base.
Empower customers to solve their own issues with the customer self-service portal. Link FAQs, videos, and knowledge base articles directly to tickets for instant solutions.
Let Customers Close Their Own Tickets for Efficiency
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.
Need More Information About Our Apps & Modules?
Discover how our customizable apps and modules can empower your business. Whether you’re curious about specific features or need guidance on the right solutions for your needs, we're here to provide all the details.