Helpdesk
Learn how to efficiently manage customer support with the Odoo Helpdesk course. This comprehensive course covers everything from ticket management to automation, helping you streamline your support process. You'll gain practical knowledge on setting up helpdesk teams, defining SLA (Service Level Agreements), and managing customer issues effectively. Explore the powerful features of Odoo Helpdesk, including reporting tools, live chat integration, and custom workflows that ensure a smooth and responsive support experience. Ideal for business owners, customer service teams, and Odoo users looking to enhance their support operations. Boost your team's productivity and improve customer satisfaction with Odoo Helpdesk!
Responsible | Samiya Tabasum |
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Last Update | 09/02/2025 |
Completion Time | 1 hour 24 minutes |
Members | 2 |
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Tutorials
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Overview7Lessons · 44 min
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Preview 10 xp
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Helpdesk Teams | Odoo Helpdesk10 xp
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Website & Email Tickets | Odoo Helpdesk10 xp
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Service Level Agreements (SLAs) | Odoo Helpdesk10 xp
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Helpdesk Stages | Odoo Helpdesk10 xp
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Helpdesk Tickets | Odoo Helpdesk10 xp
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How to Receive Tickets | Odoo Helpdesk10 xp
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Advanced5Lessons · 40 min
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Customer Ratings | Odoo Helpdesk10 xp
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After-Sales Features | Odoo Helpdesk10 xp
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Track & Bill Time | Odoo Helpdesk10 xp
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Help Center | Odoo Helpdesk10 xp
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Helpdesk Reporting | Odoo Helpdesk10 xp
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How-To Guides6Lessons ·
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How to create a helpdesk ticket
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How to create a helpdesk team
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How to configure helpdesk stages
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How to manage your helpdesk tickets
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How to receive tickets via email alias
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How to set up your SLA policies
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