Helpdesk

Helpdesk

Learn how to efficiently manage customer support with the Odoo Helpdesk course. This comprehensive course covers everything from ticket management to automation, helping you streamline your support process. You'll gain practical knowledge on setting up helpdesk teams, defining SLA (Service Level Agreements), and managing customer issues effectively. Explore the powerful features of Odoo Helpdesk, including reporting tools, live chat integration, and custom workflows that ensure a smooth and responsive support experience. Ideal for business owners, customer service teams, and Odoo users looking to enhance their support operations. Boost your team's productivity and improve customer satisfaction with Odoo Helpdesk!

Responsible Samiya Tabasum
Last Update 09/02/2025
Completion Time 1 hour 24 minutes
Members 2
Tutorials
  • Overview
    7Lessons · 44 min
    • Preview 10 xp
    • Helpdesk Teams | Odoo Helpdesk
      10 xp
    • Website & Email Tickets | Odoo Helpdesk
      10 xp
    • Service Level Agreements (SLAs) | Odoo Helpdesk
      10 xp
    • Helpdesk Stages | Odoo Helpdesk
      10 xp
    • Helpdesk Tickets | Odoo Helpdesk
      10 xp
    • How to Receive Tickets | Odoo Helpdesk
      10 xp
  • Advanced
    5Lessons · 40 min
    • Customer Ratings | Odoo Helpdesk
      10 xp
    • After-Sales Features | Odoo Helpdesk
      10 xp
    • Track & Bill Time | Odoo Helpdesk
      10 xp
    • Help Center | Odoo Helpdesk
      10 xp
    • Helpdesk Reporting | Odoo Helpdesk
      10 xp
  • How-To Guides
    6Lessons ·
    • How to create a helpdesk ticket
    • How to create a helpdesk team
    • How to configure helpdesk stages
    • How to manage your helpdesk tickets
    • How to receive tickets via email alias
    • How to set up your SLA policies