Definitions
"Company" refers to Wiz.asia, also known as Wiz.Asia Sdn. Bhd.
"Client" refers to any user who engages in our services.
"Odoo" refers to Odoo SA.
"Services" refer to the implementation, deployment, and support of digital systems and solutions as outlined in the agreement.
Preemble
The Company hereby agrees to provide the following services to the Client:
- Odoo Enterprise User License: Granting access to the Odoo Enterprise software under the terms specified by Odoo.
- Odoo SH and Odoo Online Hosting Services: Provision of hosting services for Odoo SH and Odoo Online platforms, ensuring operational availability and support.
- Professional Services: Delivery of professional services encompassing the configuration, customization, development, and other related services necessary for the implementation of the Odoo system.
- AI Agent System: Provision of an AI Agent system that integrates with the Odoo system to enhance functionality and user experience.
- Customized Modules: Development and provision of customized modules that are compatible with the Odoo system to meet specific Client requirements, modules as plug-ins that are sold as products or integrates with external 3rd party systems.
- Support and Heldesk
The Company is recognized as an authorized Odoo Partner, as listed on the official Odoo partnership directory at [Odoo Partners in Malaysia](https://www.odoo.com/partners/country/malaysia-151).
Odoo Enterprise User License
The subscirption of the Odoo's User License is governed by Odoo's User License at https://www.odoo.com/documentation/18.0/legal/terms/enterprise.html
Odoo Sh and Odoo online
The terms and usage of Odoo.Sh and Odoo Online are also covered in the link above for Odoo Enterprise User License.
The Service Level Agreemen for both Odoo.Sh and Odoo Online can be referred here - https://www.odoo.com/cloud-sla
Professional Services
Scope of Services
The Company will deliver professional services including, but not limited to, configuration, customization, development, training, and other related services necessary for the implementation and optimization of the Odoo system. A detailed description of the Professional Services is set out at www.wiz.asia/professional-services.
Client Responsibilities
The Client shall provide the Company with timely access to all necessary information, personnel, and resources required for the performance of the Professional Services. The Client is solely responsible for the accuracy, completeness, and legality of the information and materials provided to the Company.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary or confidential information disclosed during the provision of the Services. Confidentiality obligations shall continue to apply after the termination or expiry of these Terms.
Intellectual Property
a. Any intellectual property (IP), including but not limited to custom code, configurations, workflows, or documentation, that is created specifically for and funded by the Client in the course of delivering the Professional Services shall vest in the Client, unless otherwise agreed in writing.
b. Notwithstanding the above, the Company shall retain ownership of its pre-existing intellectual property, methodologies, templates, tools, and know-how used or developed in the course of providing the Services. The Client will receive a limited right to use such IP strictly as necessary to operate and maintain the Odoo system.
c. Knowledge that is publicly available, industry-standard, or otherwise considered common knowledge shall not be treated as the Client’s proprietary information.
AI Agent System
Provision of Service
The Company will provide access to an AI Agent system delivered as a Software-as-a-Service (SaaS) integrated with the Odoo platform. The service is intended to enhance system functionality, business processes, and overall user experience.
Intellectual Property – AI Agent
All rights, title, and interest, including all intellectual property (IP) in and to the AI Agent system, its software code, algorithms, models, and underlying technology shall remain exclusively with the Company. The Client is granted a limited, non-exclusive, non-transferable right to access and use the AI Agent during the subscription term, subject to these Terms of Service.
Intellectual Property – Client Knowledge & Training Data
a. Any proprietary knowledge, business data, or confidential information provided by the Client to train, configure, or customize the AI Agent for the Client’s use shall remain the exclusive property of the Client.
b. The Company will not claim ownership over such proprietary knowledge or data, except to the extent required to provide and maintain the service.
c. Knowledge that is publicly available, industry-standard, or otherwise considered common knowledge shall not be deemed the Client’s proprietary information, and the Company may use such information without restriction.
Usage Rights
The Client shall not reverse engineer, copy, or attempt to replicate the AI Agent system outside the scope of the subscription. Any enhancements, updates, or modifications made to the AI Agent by the Company shall remain the Company’s IP.
Custom Modules
Scope of Services
The Company may design, develop, and deliver customized modules that are compatible with the Odoo system, tailored to meet the Client’s specific requirements. Such modules may function as plug-ins to the Odoo platform or as integrations with external third-party systems, depending on the Client’s needs.
Version Compatibility
Customized modules are warranted to be compatible with the version of the Odoo system expressly stated in the relevant Quotation or Proposal. The Company does not guarantee compatibility of the customized modules with any prior or subsequent versions of Odoo unless separately agreed in writing and may require additional development, upgrades, or professional services.
Ownership and Intellectual Property
a. Custom-Built for Client – Any customized module developed exclusively for and funded by the Client shall vest in the Client, unless otherwise agreed in writing.
b. Company’s Pre-existing IP – The Company shall retain ownership of all pre-existing code, frameworks, libraries, templates, and development methodologies used in the course of creating the module. The Client will receive a limited, non-exclusive right to use such pre-existing IP strictly as incorporated into the customized module.
c. Productized Modules – If the customized module (or any part of it) is a productized module or sold by the Company as a plug-in or product available to multiple clients, the Company retains ownership of such modules. In such cases, the Client receives a perpetual, non-exclusive license to use the delivered module for its own business operations.
Third-Party Systems
Where the customized module integrates with external third-party systems, the Client acknowledges that the Company is not responsible for the availability, functionality, licensing, or support of those external systems. The Client shall be responsible for securing and maintaining any necessary licenses or agreements with the third-party providers.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary or confidential information exchanged during the development and delivery of the customized modules. This obligation shall survive the termination of these Terms.
Helpdesk and Support
Support Scope
The Company provides application support services for subscribed Clients. Support covers incident reporting, troubleshooting, and resolution of issues related to the Odoo system and related modules provided by the Company.
Support Hours
Support is available Monday to Friday, 9:00 AM – 5:00 PM (MYT), excluding weekends and public holidays. Requests submitted outside these hours will be attended to during the next business day.
Included Support
Basic support is included with all Odoo Enterprise User Subscriptions, Odoo.sh, and Odoo Online subscriptions purchased through the Company.
Exclusions – Free Plans
Support is not included for Clients using the Odoo “One-App Free” plan. For such free usage, support services may be obtained separately through the Company’s Application Support packages, which are billed on an hourly basis under the Company’s Professional Services.
Application Support Subscription
Unless expressly stated otherwise, Application Support is provided on an annual subscription basis, payable in advance. The subscription entitles the Client to the level of support services defined in the relevant accepted Sales Order, Purchase Order, or Agreement.
Service Levels
The Company targets an 80% bug resolution success rate, tallied on an annual basis. Response and resolution times vary depending on the severity level of the reported issue:
| Problem Severity Type | Notification Period Before Action | Target Response Time | Escalation to 3rd Party (if any) | Target Resolution Time |
|---|---|---|---|---|
| Level 1 – Urgent (System down / critical business impact) | 30 minutes | Within 24 hours | 8 hours | 2 working days |
| Level 2 – High (Major function impaired / no workaround) | 30 minutes | Within 24 hours | 24 hours | 3 working days |
| Level 3 – Medium (Function impaired but workaround available) | 30 minutes | Within 24 hours | 48 hours | 5 working days |
| Level 4 – Low (Minor issue, cosmetic or no impact on operations) | 30 minutes | Within 24 hours | 72 hours | 10 working days |
Payment Terms
Payment Obligation
The Client agrees to pay all fees and charges for the Services and/or Products in accordance with the pricing and payment schedule set out in the Sales Order issued by the Company and formally accepted by the Client.
Reference Document
The accepted Sales Order/ Purchase Orders/ Agreements shall govern the applicable payment terms, including but not limited to amounts payable, due dates, invoicing frequency, and any milestone or stage-based payments.
Currency and Taxes
All fees are payable in the currency specified in the Sales Order and are exclusive of any applicable taxes, duties, or government charges, which shall be borne by the Client unless otherwise stated.
Late Payment
Unless otherwise agreed in writing, late payments may be subject to interest at the rate specified in the Sales Order or, if none is specified, at 1.% per month (12% per annum) on the outstanding balance until paid in full. The Company reserves the right to suspend or limit access to Services in the event of non-payment.
Training
Unless stated in writing, training sessions will be conducted online with materials available via a private YouTube channel or on the Company's website.
Clients are responsible for ensuring their staff participate in the training as required.
Exclusions & Limitations
The Company is not responsible for the accuracy of content provided by the Client.
Data cleansing, new content creation, and third-party software bugs are excluded from the scope.
Any subscription fees, external service charges, or app store fees are borne by the Client.
Governing Law & Dispute Resolution
These Terms shall be governed by the laws of Malaysia.
Any disputes shall first be resolved through negotiation; if unresolved, the dispute will be subject to the process of the courts under Malaysian legal guidelines
Amendments & Updates
The Company reserves the right to modify these Terms from time to time.
Clients will be notified of significant changes, and continued use of services constitutes acceptance of revised Terms.
Updated on 18 August 2025