Odoo Helpdesk Course by WizAsia: Streamline Customer Support

Odoo Helpdesk Course by WizAsia: Streamline Customer Support

The Odoo Helpdesk Course by WizAsia is designed to help businesses deliver fast, efficient, and professional customer support. This hands-on training guides you through setting up helpdesk teams, managing ticketing workflows, configuring SLA (Service Level Agreements), and automating support processes.

Learn how to use Odoo Helpdesk to its fullest—track customer issues, integrate live chat, and customize workflows for a responsive support experience. Explore reporting and performance tools that provide insights into support efficiency and customer satisfaction.

Whether you're a customer service professional, a business owner, or an Odoo ERP user, this course provides practical skills to enhance your support system and boost your team's productivity.

Responsible Samiya Tabasum
Last Update 09/02/2025
Completion Time 1 hour 24 minutes
Members 2
Tutorials
  • Overview
    7Lessons · 44 min
    • Preview 10 xp
    • Helpdesk Teams | Odoo Helpdesk
      10 xp
    • Website & Email Tickets | Odoo Helpdesk
      10 xp
    • Service Level Agreements (SLAs) | Odoo Helpdesk
      10 xp
    • Helpdesk Stages | Odoo Helpdesk
      10 xp
    • Helpdesk Tickets | Odoo Helpdesk
      10 xp
    • How to Receive Tickets | Odoo Helpdesk
      10 xp
  • Advanced
    5Lessons · 40 min
    • Customer Ratings | Odoo Helpdesk
      10 xp
    • After-Sales Features | Odoo Helpdesk
      10 xp
    • Track & Bill Time | Odoo Helpdesk
      10 xp
    • Help Center | Odoo Helpdesk
      10 xp
    • Helpdesk Reporting | Odoo Helpdesk
      10 xp
  • How-To Guides
    6Lessons ·
    • How to create a helpdesk ticket
    • How to create a helpdesk team
    • How to configure helpdesk stages
    • How to manage your helpdesk tickets
    • How to receive tickets via email alias
    • How to set up your SLA policies